Earlier this week Zach Jones, head of Employee Services at CSX, the railroad company, gave a guest lecture to my students enrolled in Managing Organizational Conflict (in the conflict resolution masters program at Georgetown University). He outlined the ways in which the effective management of employee conflict aligns with the strategic goals of CSX. Effective conflict management translates into a competitive advantage when employees are engaged, retained and motivated.
As part of the CSX approach to handling conflict they have undertaken a project to build conflict handling competencies and one of the core practices is problem solving for one. PS1 offers a quickly developed skill in helping employees the ability to gain greater perspective on their conflicts and devise more productive conflict handling strategies.
Engaged and motivated employees offer a critical competitive advantage to corporations. Effective problem solving and reducing the negative consequences of conflict play a critical role. PS1 represents an effective and beneficial way to enhance employee engagement.